Get in Touch With Us
Got a question about a casino we've reviewed, spotted something that needs updating, or want to tell us about a new free spins offer we should look at? This page covers the ways to reach Non Gamstop Casinos and what you can expect once you do.
How to Reach the Team
Email is the best route for anything you want to raise with us, whether that's a query about a specific brand, a correction, or general feedback on the site. Write to us at [email protected] and a member of the team will read it personally. We aim to reply within two working days, though this can stretch a little during busier periods.
A short line about what your message concerns helps us route it to the right person faster — for example, whether it's about a bonus offer, a factual correction, or a general enquiry.
What You Can Get in Touch About
- Questions on how we rate casinos — if you want more detail on why a brand sits where it does in our rankings, or how a particular welcome offer works, ask and we'll explain.
- Corrections — bonus terms, wagering requirements and free spins offers change frequently. If something looks out of date, we want to know so we can check it and update the page.
- Suggestions for coverage — if there's a new site not on GamStop you think deserves a look, or a payment method you'd like us to cover in more depth, tell us.
- Partnership or editorial enquiries — if you represent an operator or affiliate network and want to discuss working with us, introduce yourself and outline what you have in mind.
- General feedback — anything about your experience using the site, good or bad, is worth sending our way.
What We Can't Help With
We're an independent review and comparison site, not an operator, payment processor or regulator. That means we can't process withdrawals, resolve account disputes, or verify your identity for any casino listed on our Best Non GamStop Casinos 2026 page — those matters sit with the casino itself and, where relevant, its licensing authority. If you're having a dispute with a specific site, its own customer support team is the right first point of contact.
We also aren't able to remove you from, or add you to, the GAMSTOP self-exclusion scheme. GAMSTOP is a separate, independent service, and requests to join or leave it need to go through GAMSTOP directly rather than through us.
A Note on Responsible Gambling
If your message touches on concerns about gambling habits — your own or someone else's — mention this when you write to us. We won't offer financial or medical advice, but we can point you towards general information on setting deposit limits, time-outs and other account controls that many casinos not on GamStop still provide directly. Gambling should always be treated as entertainment rather than a way to make money, and it's for adults aged 18 and over only.
How We Handle Your Message
Every email that reaches us is read by an actual person — we don't rely on automated replies as a substitute for a genuine response. If your enquiry needs input from more than one member of the team, that may take a little longer, but we'll always follow up rather than leave a message unanswered.
Before You Write In
A few things are worth checking first, since they cover the questions we're asked most often:
- Bonus terms such as wagering requirements, maximum bet limits and expiry dates sit on the casino's own site and can change without notice — always check them there before depositing.
- Our Best Non GamStop Casinos 2026 page explains how we compare brands, including payment options, game ranges and licensing, and may already answer what you're after.
- If your question is about a specific free spins offer, include the casino name and the offer details in your message so we can look into it accurately.
Thanks for taking the time to read this far — we're glad to hear from readers, and every message helps us keep the site accurate and useful.